Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS. HERE WE GO...
Is Livieboo an actual person?
YES! Livieboo is an actual person. You see her around sometimes in our social media feeds. Look out for that 4-year-old little girl.
Where is your online store based?
Our main office is located in New York, USA
Where are your products shipped from?
Our products ship from all over the world. We love unique kid's fashion and strive to bring the coolest children's clothing collections to your door.
Why do your shipping times vary per item?
Because we ship from all over the world, every product goes through customs. (Unless made in the USA). We do not like to disappoint you, so we adhere to a delivery time from 2 to 5 weeks. But no worries, most of our products come between 2-3 weeks, and you will LOVE them.
Why did I only receive part of my order?
Don't worry, it's on its way! We ship from multiple warehouses all over the world, and customs also sometimes takes longer on certain items. Please reach out to our customer service team for if you like an estimated delivery time on your order. Please provide your name and order number. info@livieboo.com
Can I expedited my shipping?
Unfortunately, we cannot expedite your shipping at this time.
Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside the United States or Canada.
How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.
How can I pay for my order?
Our Shop Onlin accepts Visa, MasterCard, Discover, and American Express.
Can I exchange my order for a different size?
If you would like to exchange for a different size, simply return the wrong sized item back to us and make a new purchase for the item with the correct size through our site. Please visit our returns page to understand how to initiate the returns process.
Can I cancel or change my order?
We begin processing orders as soon as the orders are placed, therefor we are unable to cancel or make changes to orders. Please visit our returns page to understand how to initiate a return.
How do I return my order?
Returns are accepted for all items in excellent condition within 5 days of purchase. Please visit our returns page to understand how to initiate the returns process.
What do I do if my order is damaged?
We are sorry that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist you. Please contact our team at info@livieboo.com within 3 days after receipt of your item, and provide us with the following information in your email:
- Order number/SKU number
- Item Name
- Tracking number
- First and Last name
- Delivery Address
- Delivery date
- Telephone Number
- Reason for return - if an item is damaged, please describe the damage and enclose a photograph of the damage.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped. We are sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team at info@livieboo.com. Make sure you have your name, order number, and image of you wrong item.
How do I take care of the Fabric of Livieboo clothing?
Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
Denim: Denim should be washed inside out with cold or warm water. When you wash a denim item mixed with synthetic fabrics, always follow the care directions for the more delicate fabrics in the product. Hang denim to dry and iron on high heat.
Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
Nylon: You can machine-wash nylon garments in warm water. Use a low-temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment.
Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if it's washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
Wool(lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
Do you have any questions or have any suggestions to make your shopping experience even better? Please feel free to email us! We would love to hear from you. info@livieboo.com